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TOURS & ANIMAL CARE
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Ed Program Registration Policies & FAQs
As a result of the tremendous growth in the programs being offered and the overall popularity of your Zoo, the following policies have been developed to enable us to clarify program fees and manage registrations more effectively.
Advance registration is required for all programs. Registrations may be received by mail, fax, phone, in-person or online through our website. Programs are filled on a first come, first serve basis, and all registrations will be prioritized by the postmark or date of receipt. Online registration may close seven (7) days prior to the scheduled program date; please register by phone, fax or in-person after that time to ensure participation in the program.
The Zoo reserves the right to cancel a program due to lack of enrollment or unforeseen circumstances in which the Zoo is closed. If the Zoo cancels the program, a full refund or rescheduling of the program is available.
A written refund request must be received no less than TWO WEEKS prior to the start of the program. If approved, the Zoo will refund the amount of the fee minus a $25 non-refundable administrative fee. No refunds will be given after two weeks prior to the start of the program.
For answers to a variety of the most common program questions, please visit our Education FAQs page.