Contact Us

We value all feedback and stories about your visit, and will use your comments to assist us in making improvements to serve you better. Email a department that best fits your question, find Zoo addresses, and common FAQs below.

In addition, find information below about available Zoo opportunities that support qualifying community organizations with tickets and scholarships.

CONTACT US BY EMAIL

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Mailing Address:

Cheyenne Mountain Zoo
4250 Cheyenne Mountain Zoo Road
Colorado Springs, CO 80906-5755 USA

Phone: 719-633-9925
Fax: 719-633-2254
Email: info@cmzoo.org
Ticket Help: tickets@cmzoo.org
Website: www.cmzoo.org
Facebook: http://facebook.com/CMZoo
Twitter: https://twitter.com/CheyenneMtnZoo
Instagram: http://instagram.com/cheyennemountainzoo
YouTube: http://youtube.com/CMZooCS

Community Support

Common Zoo FAQs

Why Advance Tickets?

We are requiring you to get advance tickets, because popular days and times are subject to selling out. We are working to provide our guests with the best possible experience, which we believe includes avoiding overcrowding and off-site shuttles/parking. By restricting the number of tickets sold per time slot, you can park on-site and have more time to spend in the Zoo. During some peak times, you may experience delays in getting into our lot, so please be patient. Our longest waits for on-site parking are still less time than it takes to shuttle back and forth from off-site parking.

To do away with off-site shuttling, we have to limit the number of tickets we sell throughout the day, and they are subject to selling out. That’s why we require you to purchase your tickets in advance. Purchase advance tickets now

What's a better value for a Zoo visit, Zoo daily tickets or a Zoo membership?

A Zoo membership often pays for itself in as few as two visits. You can also apply your general daytime admission to a new Zoo membership up to 3 days after your Zoo visit (restrictions may apply). Please call 719-424-7830 or 719-424-7893 with your receipt from your Zoo visit ready to upgrade admissions to a membership. Tickets applied must directly reflect guests covered under the membership being purchased (i.e. only two admission tickets can be applied to an Individual Plus membership versus a Family membership, which includes two adult admission and any child daily admission tickets purchased). Admission applied must be on one receipt. Sky Ride tickets cannot be upgraded to a Sky Ride Day Pass. Daily admission tickets cannot be applied to a Third Adult add-on. Visit Membership for additional details.

Can I drive to the Will Rogers Shrine of the Sun without going through the Zoo?

PLEASE NOTE: July 1 through Labor Day 2025, access to the Shrine will be limited and available only by reservation ($10 per rider on a guided Jeep tour), in effort to improve the guest experience within the Zoo and to the Shrine. Information and a link to purchase timed ticket reservations for a Scenic Ride to the Shrine jeep tour are only available onsite while at the Zoo, via signage at the ride check-in location at the roundabout near the Grizzly Grill. The Shrine and Scenic Ride to the Shrine are closed on Mondays, and available all other days, weather permitting.

The only road to the Will Rogers Shrine of the Sun goes through the Zoo, and with the exception of July 1 – Labor Day 2025, the admission cost for the Shrine is included in your Zoo admission or Zoo membership (additional guests not on the membership must pay Zoo admission).

The Road to the Shrine is drive-up only – no walking or biking is permitted. (Except for during the Zoo’s annual Run to the Shrine event.)
The road is open when the Shrine is open, weather and road conditions permitting.
The Shrine is closed on most major holidays.
For more information, please visit Will Rogers Shrine of the Sun.

Please Note: The Shrine is subject to closure or restrictions due to inclement weather, adverse road conditions and special Zoo events. Any time the Zoo closes early, the last car up to the Shrine will be one hour prior to the Zoo’s closing time, or in other words, the same time as the last Zoo admission for that day.

Is the Carousel and/or Sky Ride operating today?

The Sky Ride operates daily May 1 through Labor Day. During the off-season September-April and Spring Break, the Sky Ride operates on weekends-only. If we have seasonally warm weather during the off-season, we try to open as well. In the off-season, please call ahead 719-633-9925 to find out if the Sky Ride will be operating on the day you want to visit. View Sky Ride location and details

The carousel operates operates daily May 1 through Labor Day, and weekends only in the off-season. In preparation for some other big changes at CMZoo, the carousel has moved to its new home In the middle of the Zoo, across from Pizza with a View. View carousel location and details

Can we go out leave the Zoo and then come back in?

Yes. Admission to the Zoo is for the entire day. Please save your receipt for re-entry!

How do I volunteer at the Zoo?

Want to invest some time somewhere that you can make a difference? There are several ways to volunteer at Cheyenne Mountain Zoo. Volunteers keep Cheyenne Mountain Zoo running smoothly. We rely on them for everything from keeping the animal areas tidy to keeping our offices organized! Please visit our volunteer page for complete details.

I have leftover meat and other items that I would like to donate. Will you accept them?

For safety/health reasons, we only accept USDA inspected meat. It must be in the original wrapper and cannot be expired. If it does not meet these criteria, we can refer you to rescue centers and/or rehabilitators that may accept your meat. Please visit our materials wish list for additional items the Zoo welcomes as donations on an as-needed basis.

I have an animal that I don’t want. Will you take it?

It depends on the species and whether or not it fits into our master plan. Usually this is not the case, but we can refer you to a rescue center that may be able to help. You may also consult with the Pikes Peak Humane Society at 719-473-1741.

I would like to have a private event or party at the Zoo. Who should I contact?

Taste, Cheyenne Mountain Zoo’s exclusive caterer and event service provider, is a one-stop shop for all your event planning needs. For more information or to book your next event, visit the Venue Rentals & Catering page, or contact the Taste Catering at 719-314-0970 or catering@cmzoo.org.