Please review your ticket time and date for accuracy prior to checkout; tickets cannot be exchanged or refunded once purchased. (Tickets are non-refundable.)
Please understand that the Zoo cannot accommodate an earlier entry time than your ticket start time. (For example, a 10:30-11 a.m. ticket cannot be scanned in earlier than 10:30 a.m.)
GUEST CODE OF CONDUCT
We believe we can create a feeling of family by treating each employee, guest, member and donor with the respect they deserve. Treating each other like we would want to be treated is just the right thing to do. There is no room at the Zoo for profanity, harassment or threatening behavior.
Our animals are family and we love and respect them not only for their beauty, but for all the joy that they bring so many guests every year. We believe our animals deserve the best homes and care we can provide. Please join us in treating our animals like you would treat your own family members. Crossing barriers is dangerous, as they are in place to keep both you and our animals safe. Like your friends and family, our animals do not like to be harassed in any way.
We believe we should never take our site’s beauty for granted. Our mountain is something we hope you will enjoy and actively admire. Join us in preserving our amazing site by feeling at home while you are here and leaving our grounds “without a trace.”
Our staff strives to make the world a better place every day. We will always work hard to make your experience the best it can be as well as assist you when things might not go as planned. When having difficult discussions, mutual respect is always expected and appreciated.
If you are unable to comply with this Code of Conduct, we reserve the right to ask you to leave the Zoo immediately. Thank you for understanding.
